Limited Warranty: The Equipment manufactured by Adtec Productions, Incorporated (herein "Manufacturer') and sold hereby, exclusive of any components or parts not originally manufactured by Manufacturer, is warranted to be free from defects in material and workmanship for a period of one year from the date of delivery of Equipment. For a period of one year from said date of delivery, Manufacturer will repair or replace any part of the Equipment that fails to conform to this warranty. Any Equipment needing repair must be promptly returned by Customer in adequate packaging, postage pre-paid, to the following address:
2231 Corporate Square Boulevard
Jacksonville, FL 32216
This warranty is made in lieu of all other warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and/or fitness for a particular purpose, which Manufacturer hereby disclaims. Said one-year limited warranty does not apply to component parts not manufactured by Manufacturer and sold hereby, but Manufacturer will service such components or parts for a period of one year from the date of substantial installation, exclusive of charges associated with replacements for such components or parts. The Manufacturer shall not be responsible to perform repair or replacement under this warranty unless the Customer notifies the Manufacturer in writing of warranty claim within one year of the date of delivery of Equipment.
No warranty of any kind is made, or shall be imposed, with respect to Equipment which in the judgment of the Manufacturer has been (1) subject to misuse, negligence, or accident; or (2) altered or repaired by anyone other than Manufacturer, or its authorized representative. In no event shall Manufacturer be responsible for any costs for repairs or replacements not authorized by Manufacturer, or for incidental damages, consequential damages, or loss of use for any reason, including, but not limited to, economic losses or other business expenses or costs resulting from a warrantable failure. The parties agree that these terms satisfy the essential purpose of the warranty, and that this warranty shall not apply if Customer has failed to substantially comply with any material term or condition under this Warranty.
Limitations upon Remedies: The Customer's exclusive remedy pursuant to this Warranty is restricted to product repair or replacement in the event of a defect or warrantable failure in any part of the Equipment. In no event can the Customer or any beneficiary recover the price, consequential damages, or economic loss from the Manufacturer.
Adtec Productions Inc, dba, Adtec Digital, provides the following limited warranty terms on Adtec products repaired in the U.S. Please note that this information is only a summary.
This Limited Warranty applies to Adtec Digital products that are repaired by Adtec Digital in our Jacksonville, FL facility through the repair case procedure.
90 days hardware parts/labor support from the date of purchase.
No warranty of any kind is made, or shall be imposed, with respect to products that have been (1) subject to misuse, negligence, or accident; or (2) have been altered or repaired by anyone other than the original manufacturer, or its authorized representative. Any remedy, whether in contract, tort, or strict liability, arising out of warranties or representations, or defects from any cause, shall be limited exclusively to the repair under the conditions aforesaid. The company is not responsible for direct or indirect incidental, or consequential damages, or loss of use for any reason, including, but not limited to, economic losses, or other business expenses, or costs resulting from a warrantable failure. This warranty shall not apply if the original purchaser has failed to substantially comply with any term or condition under its sales agreement with API, all disclaimers otherwise to remain in effect.
In the event that a new Adtec manufactured product malfunctions
within 30 days of original purchase, contact Adtec for failure verification
and return authorization. Once your return is received Adtec will
ship a replacement.
If you purchased your new Adtec product through an authorized reseller, proof of purchase is required.
Adtec Support Department:
Phone 1-615-256-6619, Ext. 166 (9AM-5PM Central Time)
On line Support Request or Email at support
No replacement will be made with respect to equipment which in the judgment of the manufacturer has been:
(1) subject to misuse, negligence, or accident; or
(2) altered or repaired by anyone other than the manufacturer, or its authorized representative;
Note:Products purchased used at “Level 2 or Level 3” stock are not covered under this policy.
Comtech EF Data products are warranted against defects in material and workmanship for a specific period from the date of shipment, and this period varies by product. In most cases, the warranty period is two years. During the warranty period, Comtech EF Data will, at its option, repair or replace products that prove to be defective. Repairs are warranted for the remainder of the original warranty or a 90 day extended warranty, whichever is longer. Contact Comtech EF Data for the warranty period specific to the product purchased.
For equipment under warranty, the owner is responsible for freight to Comtech EF Data and all related customs, taxes, tariffs, insurance, etc. Comtech EF Data is responsible for the freight charges only for return of the equipment from the factory to the owner. Comtech EF Data will return the equipment by the same method (i.e., Air, Express, Surface) as the equipment was sent to Comtech EF Data.
All equipment returned for warranty repair must have a valid RMA number issued prior to return and be marked clearly on the return packaging. Comtech EF Data strongly recommends all equipment be returned in its original packaging.
Comtech EF Data Corporation’s obligations under this warranty are limited to repair or replacement of failed parts, and the return shipment to the buyer of the repaired or replaced parts.
Limitations of Warranty
The warranty does not apply to any part of a product that has been installed, altered, repaired, or misused in any way that, in the opinion of Comtech EF Data Corporation, would affect the reliability or detracts from the performance of any part of the product, or is damaged as the result of use in a way or with equipment that had not been previously approved by Comtech EF Data Corporation.
The warranty does not apply to any product or parts thereof where the serial number or the serial number of any of its parts has been altered, defaced, or removed.
The warranty does not cover damage or loss incurred in transportation of the product.
The warranty does not cover replacement or repair necessitated by loss or damage from any cause beyond the control of Comtech EF Data Corporation, such as lightning or other natural and weather related events or wartime environments.
The warranty does not cover any labor involved in the removal and or reinstallation of warranted equipment or parts on site, or any labor required to diagnose the necessity for repair or replacement.
Copyright © 2010 Comtech EF Data Corporation. All Rights Reserved. Rev 200905
The warranty excludes any responsibility by Comtech EF Data Corporation for incidental or consequential damages arising from the use of the equipment or products, or for any inability to use them either separate from or in combination with any other equipment or products.
A fixed charge established for each product will be imposed for all equipment returned for warranty repair where Comtech EF Data Corporation cannot identify the cause of the reported failure.
Comtech EF Data Corporation’s warranty, as stated is in lieu of all other warranties, expressed, implied, or statutory, including those of merchantability and fitness for a particular purpose. The buyer shall pass on to any purchaser, lessee, or other user of Comtech EF Data Corporation’s products, the aforementioned warranty, and shall indemnify and hold harmless Comtech EF Data Corporation from any claims or liability of such purchaser, lessee, or user based upon allegations that the buyer, its agents, or employees have made additional warranties or representations as to product preference or use.
The remedies provided herein are the buyer’s sole and exclusive remedies. Comtech EF Data shall not be liable for any direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory.
Memotec Standard Warranty Policy
Memotec Standard Warranty Policy v1.10 FINAL 07182011.doc 1 of 2
This standard warranty policy sets out the sole obligation and liability of Memotec and the customer’s exclusive remedies for claims based on defects in or failure of any product sold (including software) by Memotec. This standard warranty policy replaces all other warranties, expressed or implied with respect to Products sold or services rendered by Memotec Inc. No representative is authorized to assume for Memotec any other liability in connection with the sale of the Product.
IN NO EVENT SHALL MEMOTEC BE LIABLE, WHETHER IN CONTRACT OR IN TORT OR ON ANY OTHER BASIS, FOR ANY DAMAGES SUSTAINED BY THE DISTRIBUTOR/ BUSINESS PARTNER OR ANY OTHER PERSON (a “Customer”) ARISING FROM OR RELATED TO LOSS OF USE, FAILURE OR INTERRUPTION IN OPERATION OF ANY PRODUCTS, OR DELAY IN MAINTENANCE OR FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT OR SPECIAL DAMAGES OR LIABILITIES, OR FOR LOSS OF REVENUE, LOSS OF BUSINESS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, LEASE, MAINTENANCE, USE PERFORMANCE OR FAILURE OF A PRODUCT.
Memotec warrants that each new Product sold by Memotec will be free from defective material and workmanship. Memotec agrees to remedy in accordance with terms specified below any such defect which is disclosed under conditions of normal installation, use and service. To exercise the warranty, the Customer must deliver the product intact for examination, with all transportation charges prepaid, to the facility designated by Memotec. Burden for all shipping costs back to Memotec are the responsibility of the Customer.
Returns for repair will NOT be accepted without prior authorization from Memotec. When a return is authorized, a Return Authorization number (RA number) is assigned. The RA number must be written on the outside of each returning package. An RA number may be obtained by sending an e-mail (including a description of the problem) to email@example.com or a fax at: +1-514-738-4436.
The specific terms of the warranty are as follows:
1. The Standard Warranty Period commences on the date the title of property of the Product is transferred to the customer, which is equal to the delivery date of the Product as per the Incoterms 2010 applicable definition, as specified in the Purchase Order. 2. The warranty applies to the Customer, provided however, that when a Distributor/Business Partner resells any Products, pursuant to its rights hereunder, the said warranty shall apply to any end-users which purchase such Products from Distributor/Business Partner. 3. Memotec will be responsible for both material and labor required to effect all repairs under terms of the warranty for the Standard Warranty Period (see section below for Standard Warranty Period for specific Memotec product lines), providing the Product is returned to Memotec as specified above. 4. During the Standard Warranty Period, the Distributor/Business Partner or end-user may return defective parts for replacement at no charge (except shipping to Memotec), in lieu of returning the complete Product. 5. The warranty does not apply if: a) Any part of a product that has been installed, altered, repaired, or misused in any way that, in the opinion of Memotec, would affect the reliability or detracts from the performance of any part of the product, or is damaged as the result of use in a way or with equipment that had not been previously approved by Memotec; b) The warranty seal has been broken or the Product has been opened without obtaining prior authorization in writing from Memotec. This excludes Product option upgrades as long as Memotec documented procedures for option upgrades are strictly adhered to; c) The Product has had the serial number altered, defaced or removed; or d) The Product has been damaged by accessories, peripherals, and/or other attachments not approved by Memotec. 6. The warranty does not cover damage or loss incurred as a result of any act of God (e.g lightning strike, rain, storm, flood, hurricane, explosion, fire, earthquake, power surge, power brown out and the like). 7. The warranty does not cover damage or loss incurred in transportation of the product shipped back to Memotec. 8. The warranty does not cover any labor involved in the removal and or reinstallation of warranted equipment or parts on site, or any labor required to diagnose the nature of the problem and establish the necessity for repair or replacement of the Product. 9. The warranty excludes any responsibility by Memotec for incidental or consequential damages arising from the use of the Product, or for any inability to use them either separate from or in combination with any other equipment or products. 10. It is the Distributor/Business Partner’s (or direct purchasers) responsibility to ensure all paperwork complies with customs requirements.
Memotec Standard Warranty Policy
Memotec Standard Warranty Policy v1.10 FINAL 07182011.doc 2 of 2
11. Memotec is not responsible for any storage fees that shipping companies may charge nor for any delay caused by lack of information on Product that is returned. 12. The Distributor/Business Partner (or direct purchaser) is responsible for all custom and shipping fees related to the returned Product
A fixed charge established for each product will be imposed for all equipment returned for warranty repair where Memotec cannot identify the cause of the reported failure. The fee for this service is defined in the current “Memotec Service Programs” document, identified as “No Problem Found Fee”
Memotec also offers a Warranty Extension Service for providing yearly extensions to the Standard Warranty Period. All the terms of this Standard Warranty Policy apply for the warranty extension period for an additional price. The price and the additional benefits of the Warranty Extension Service are described in the “Memotec Service Programs” document.
Repaired units benefit from the standard guarantee for a period of 90 days, or until the end of the Standard Warranty Period, whichever is the later date.
Standard Warranty Period for Specific Memotec Product Lines (other than software)
CX-U, CX-UA, NP (Net performer), AG (AccessGate) – 24 months Legacy CX – 12 months Third Party Sourced Equipment – 12 months, or differently as specified in quotation
Limited Software Warranty
Software is warranted to substantially conform to Memotec’s specifications for a limited period of ninety (90) days from the date of delivery. Memotec’s sole obligation under this warranty shall be limited to using its best commercial efforts to correct such Software as soon as practical after Distributor/Business Partner or end-user has notified Memotec of such defects. Memotec does not warrant that operation of any of the Software shall be uninterrupted or error-free or that functions contained in the licensed Software shall operate in combinations which may be selected for use by the Distributor’s/Business Partner or end-user or meet the Distributor’s/Business Partner’s or end-user’s requirements. No warranty shall apply to any Software that is modified without Memotec’s prior written consent.
Strong® Warranty and Service Programs Summary
Contact us for warranty and service program support by calling the number listed below. You will need to use this number in the service procedures outlined in the program below.
International and Domestic Technical Support
Strong® provides technical support, technicians are standing by from Monday thru Friday from 9:00 AM to 5:00 PM Eastern Standard Time. Please Call (718)-439-3050 Ext. 32 to speak with a qualified specialist at our technical support help desk. Please when calling make sure you have the model number and serial number of the product you are asking support for.
Strong®, provides a 30 Day limited warranty on all Strong receivers and Satellite Dishes. All other Electronics or Computer accessories including batteries, RAM memory modules, non-integrated drives, port replicators and monitors carry the original manufacture warranty. You can find out more warranty information in the package of each product.
For all Satellite products that are purchased through our website have a 30 day exchange policy. The 30 day exchange policy only applies to Satellite products that are still in new/original condition. The exchange is only available during the 30 days time period. There are extent warranty services that can be purchased. The service is $99.00 per year on Satellite products only. This service covers all parts and labor. The New York State Corporate Law states that electronic products are not refundable. All other electronic purchases from us only carry original manufacture warranty. There is absolutely no refund under any circumstances. Any Satellite product that is being returned must obtain a RMA number (Return Manufacture Authorization number) from the technical support department. Any shipping and handling expenses are paid by the customer.
We are not responsible for any malfunctions of products due to
natural disasters such as thunderstorms, lightening strikes, and
electric short outs etc. We are also not responsible for the misuse
of our products concerning: water damage, equipment interference
(such as putting product on top or near other electronic devices).
If the product was damaged from the delivery service you must call
and obtain a tracking number from us and carry out a claim with
the shipping carrier company. For further help in determining your
warranty status, contact a Strong® technical support help desk
specialist to determine your warranty status based on the following:
•Date of purchase — According to the invoice date
•Date of production — based on your unit's serial number and specific model.
•Condition — the unit must not be damaged due to misuse, abuse, or other warranty voiding action.
Copyright 1997 to 2015 Strong® powered by Strong1 Brothers, LTD. United State of America. All Rights Reserved
Phone (718)-439-3050 SMS (646)-833-6932 E-mail us: info
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